Planning a handmade glass piece should feel clear from the start. Use these answers alongside the current options and policies on your chosen listing. For help choosing a design, visit our collections and buying guides. 

Can I request custom colors or sizes?

Many designs offer several diameters and numbered glass colors. Start with the options shown on the product page. For a custom combination, hanging length, hardware finish, or coordinated set, send us the design link, color numbers from top to bottom, size, quantity, and room measurements before ordering. We will confirm which options are available for your design. 

What do the product images show?

We use AI-assisted visualization when developing or presenting some designs and room settings. These visualizations are design references, not photographs of completed products. Ask us for photographs of finished handmade work and confirm the dimensions, colors, hardware, and included components before ordering. Your purchase is a physical handmade glass item, not a digital image. 

How long does production take?

Our featured lighting designs currently have a made-to-order processing time of 1-2 weeks. Processing is the time before dispatch; delivery time is additional. Check the current information on your chosen listing and contact us before ordering if you have a fixed installation date. Larger projects need an individually confirmed schedule. 

Where do you ship from, and what about import fees?

Orders are carefully packed and shipped from Egypt. Check the delivery information shown at checkout for your destination.

For U.S. deliveries, import duties and fees are included in the checkout price in accordance with Etsy’s current policy. For other destinations, import charges may be payable upon delivery. Contact us before ordering if you need clarification about your destination, costs, or timing. 

How do I pay?

Credit/debit card and PayPal options are available at checkout. Pattern purchases proceed through an Etsy-hosted checkout. You can sign in to Etsy or use guest checkout where available. Review the selected size, color, quantity, delivery address, and final price before confirming payment. For a custom design, agree the specifications and use the order link provided by the studio. 

Are bulbs and installation included?

Bulb, socket, plug, and installation details depend on the design. Our featured pendants and wall sconce do not include bulbs. Please check the product description and confirm your delivery country and fitting requirements with us. Have a qualified installer confirm the suitability and installation of hardwired lighting for your space. If your project requires technical certificates, request confirmation of what can be supplied before ordering. 

What should I check when choosing a size?

Glass diameter, fixture height, and total hanging drop are different measurements. Confirm the overall dimensions for the size you select, particularly for stacked glass designs. Our pendant sizing guide explains how to measure your room. 

Can I return or exchange my order?

Our current listings accept returns and exchanges when you contact us and ship the item back within 30 days of delivery. The buyer is responsible for return shipping and any loss in value if the item is not returned in its original condition. Check the policy on the specific item before purchase, and contact us with your order number before returning an item. Any terms for a separately quoted bespoke project must be confirmed before you order. 

What if my order arrives damaged?

Contact us with your order number and clear photographs of the item, outer box, and internal packaging so we can review the issue. Keep the packaging while we help you with the next steps. 

How should I care for my glass lighting?

Switch the light off and allow it to cool before cleaning. Use a soft, dry cloth for routine dusting. Avoid abrasive cleaners and keep moisture away from electrical fittings. Ask us for care advice for your particular finish before using any cleaning product or removing glass sections. 

How can I reach the studio?

We are open 24 hours a day, 7 days a week. Email Glassiohandmade@gmail.com or call +20 106 735 3656. For an existing order, include the order number; for a custom project, include the design link and your preferred options.

Contact Glassio Studio to discuss your piece.

Read the full return policy

Returns, exchanges and refunds: timeframes, return shipping and how to get help